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Shipping & Returns

Shipping/Delivery Policy

Be assured that Kasandrinos International will do its very best to ship all products within 2-3 days from purchase using UPS.

Credit Card authorization and verification must be received prior to processing. UPS deliveries occur Monday through Saturday, excluding holidays.

If you require express or 2 day shipping or other special requirements, please contact Kasandrinos Internationalt at contact@kasandrinos.com.

International Shipping Powered by 

International Shipping is available wherever International shipping via UPS is offered

 

Returns

We hope you LOVE everything Kasandrinos! So, if for any reason you are not satisfied with your purchase, please return it to us within 30 days of the original purchase date for an in-store credit or product exchange. 

You will be required to pay for your own shipping of all returned items. Unfortunately, we cannot reimburse you for any previously paid shipping charges. 

Steps To Returning a Product:

1. Email us at contact@kasandrinos.com with a subject line "Return", and a brief description of why you wish to return the product. Include if you would like in-store credit or an exchange. We will reply back with further instruction. 

2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:

Kasandrinos International

1670 Frontenac Rd

Naperville, IL 60563

3. Once we receive the returned product we will issue you an in-store credit or ship an exchange (based on your request). 

We can only offer exchanges and in-store credit for items purchase at Kasandrinos.com. Any product purchased at a retail location or at one of our distributors will not be considered for return and must be handled by that location. 


Gift Cards may not be returned. We offer absolutely no returns on Sample Items.

 

Damaged/Defective Products

If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.

 

Lost Packages 

If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered.